VIP Services Host

The Grand Ho Tram Strip • Thành phố Hồ Chí Minh, Vietnam

Trách nhiệm chính

Meet and greet casino patrons upon arrival and manage departure.
Maintain a presence at pits in the VIP and Mass Casino areas.
Respond to service requests from VIP pits and assist with CITO settlement processes.
Manage VIP transportation reservations and support daily marketing service requirements.
Monitor guest arrival manifests and coordinate bookings for rooms, transport, and visas.
Collaborate with the Cage Department for wire transfers, buy-ins, withdrawals, and deposits.
Notify Table Games to arrange chips and setup, and manage membership card issuance.
Facilitate check-ins, check-outs, and ensure all bills are settled prior to departure.
Handle fixed duties including maintaining guest manifests, creating Fortune membership cards, and managing golf bookings.
Oversee the Casino luxury Limousine fleet, managing schedules, driver coordination, and vehicle maintenance/amenities.
Compile and submit weekly and monthly limousine usage reports to management.

Yêu cầu công việc

Must be able to speak, write, read, and understand English.
Possess excellent customer service and communication skills with a focus on guest interaction.
Maintain a well-groomed appearance.
Ability to work effectively as a team member, influence others, and demonstrate leadership.
Must be able to work any day of the week and any shift.
Out-going, energetic personality with a positive attitude.
Minimum 2 years of experience.

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VIP Services Host