VIP Admin Executive

The Grand Ho Tram Strip • Thành phố Hồ Chí Minh, Vietnam

Trách nhiệm chính

Provide administrative and operational support to the International Marketing and VIP Services teams.
Prepare, organize, review, and maintain contracts, agreements, guest documents, and related records.
Coordinate guest arrangements including hotel accommodations, transportation, F&B, and golf reservations.
Monitor guest manifests, program details, billing records, and complimentary arrangements accurately and timely.
Verify guest bills, invoices, and charges prior to settlement and guest departure.
Coordinate with internal departments such as Table Games, Cage, Hotel Operations, Transportation, and F&B to ensure smooth operations.
Ensure complimentary offerings and requests comply with company policies and operational procedures.
Maintain accurate departmental records, filing systems, and documentation.
Support the preparation, opening, and closing of gaming programs and administrative procedures.
Respond professionally and promptly to guest inquiries and internal coordination matters.
Handle guest issues or administrative discrepancies and escalate urgent matters to management.
Follow Standard Operating Procedures (SOPs), company policies, and Casino operational guidelines.
Attend departmental meetings, briefings, and training sessions as required.
Perform other administrative and operational duties as assigned by management.

Yêu cầu công việc

Minimum Diploma or University Degree in Hospitality, Business Administration, Marketing, or related fields.
Ability to think quickly, remain calm, and resolve issues with good judgment.
Maintain strict confidentiality regarding guest information and company data.
Ability to multitask and work efficiently in a fast-paced environment with accuracy and attention to detail.
Strong administrative, coordination, organizational, and time management skills.
Good interpersonal and communication skills.
Excellent customer service mindset and problem-solving ability.
Proficient in Microsoft Office and administrative reporting.
Ability to learn and utilize Casino & Gaming systems.
Fluent in English (written and verbal).
Must maintain punctuality and professional appearance at all times.
Comfortable working shifts, weekends, and public holidays.

Yêu cầu ưu tiên

Fluency in Mandarin, Cantonese, or Korean is an added advantage.
Experience in document preparation, contract administration, billing verification, and record management is a plus.

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VIP Admin Executive