Instant Service Agent

The Grand Ho Tram Strip • Thành phố Hồ Chí Minh, Vietnam

Trách nhiệm chính

Provide efficient and friendly service at the Reservations and Telecommunication Department.
Handle bookings for the resort, telephone services, transportation plans, and special event tickets.
Perform all duties in accordance with Ixora by Fusion policies.
Provide excellent guest service while handling high call volumes and utilizing PMS and other systems.
Manage hotel bookings via phone, email, online, and group channels.
Coordinate bookings for resort facilities including transportation, F&B, Spa, Recreation, and golf.
Maintain knowledge of room availability, pricing strategies, revenue management, and promotional programs.
Maximize resort revenue through telephone and email sales conversions and up-selling techniques.
Handle guest complaints with professional patience to ensure satisfaction or escalate issues when necessary.
Establish and manage relationships with condotel and villa owners.
Maintain collaborative relationships with other departments and leadership.
Maintain comprehensive knowledge of resort products, facilities, casino, golf, spa, gym, and other properties.
Ensure compliance with company business objectives and safety/security standards.
Adhere to attendance guidelines and company policies.
Perform other tasks as assigned by Senior Management.

Yêu cầu công việc

Proficiency in Microsoft Office and computer skills.
Well-groomed appearance.
Fluent in English with strong verbal and non-verbal communication skills.
Organized with the ability to multi-task, solve problems, and demonstrate attention to detail.
Must adhere to attendance guidelines and company policies.

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Instant Service Agent