Guest Relations Manager

The Grand Ho Tram Strip • Thành phố Hồ Chí Minh, Vietnam

Trách nhiệm chính

Engage, inspire, and empower staff in the Front Desk, Business Center, and Retail Shop.
Ensure accountability for all assigned tasks and maintain proper utilization of resources.
Oversee facilities and equipment to ensure they are in complete working order.
Produce reports and maintain necessary records and files.
Ensure all department activities align with business objectives and safety/security standards.
Train, motivate, and communicate with staff to deliver first-class, professional service while promoting a culture of accountability.
Manage staff schedules, including vacations, leaves of absence, and staffing adjustments.
Collaborate with partnering departments to achieve superior customer satisfaction and efficient operations.
Maintain close relationships with other department leaders to facilitate feedback and cross-training.
Develop and maintain refined arrival/departure, transportation, bell, valet, and guest parking experiences.
Research and implement cutting-edge guest services to maximize revenue, control costs, and exceed expectations.
Ensure guest luggage, vehicles, and personal belongings are handled with respect and security.
Perform Manager on Duty responsibilities as required.

Yêu cầu công việc

Bachelor degree required.
3 - 4 years of total work experience.
1 year of management experience required.
Proficiency in Microsoft Office.
Fluent in the primary workplace language with exceptional oral and written communication skills.
Well-groomed professional appearance.
Proven record in maintaining high-quality service in a luxury hotel environment.
Experience in training and empowering employees with consistent feedback.
Strong organizational, multi-tasking, problem-solving, and detail-oriented skills.
Ability to foster productive relationships and teamwork.

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Guest Relations Manager