Trách nhiệm chính

Manage a portfolio of SME customers in Vietnam, driving product adoption, retention, and growth.
Build and maintain strong relationships by understanding customer business models, workflows, pain points, and growth plans.
Identify and execute growth opportunities by leveraging customer data, product usage trends, and industry knowledge to increase wallet share.
Educate customers on the full Airwallex product suite to improve activation and ongoing adoption.
Champion customer needs internally, partnering cross-functionally with sales, product, operations, marketing, and strategy teams to enhance customer experience.
Advocate for the Airwallex brand and position the company as a partner of choice within focus industries.
Retain customers by proactively managing at-risk accounts, addressing blockers, and executing retention initiatives.

Yêu cầu công việc

Minimum 2 years of experience in account management, customer success, or a similar client-facing commercial role with a track record of driving revenue growth.
Strong verbal and written communication skills in both English and Vietnamese.
Ability to engage customers directly to understand needs, solve problems, and promote solutions.
Strong relationship-building skills for collaboration with customers and internal stakeholders.
Results-oriented mindset with resilience, commercial drive, and motivation to achieve KPIs.
Strong problem-solving abilities and comfort navigating ambiguity in a fast-paced environment.
Proficiency in using software and tools to manage customer activity and drive activation.

Yêu cầu ưu tiên

Experience in start-up, fintech, e-commerce, tourism, mobile gaming, or software environments.
Familiarity with CRM tools and a data-driven approach to managing portfolios.
Experience supporting customers through onboarding, product adoption, retention, and cross-sell or upsell motions.
Curiosity, ownership, and a willingness to improve customer growth and success delivery.

Mức lương

Hình thức làm việc

Thông tin khác

Airwallex is an equal opportunity employer.
Applicant Safety Policy: Airwallex will never ask for bank details or payment during the interview process; official communication originates from an @airwallex.com email.

Customer Success Manager, SME & Growth