Convention Services Supervisor

The Grand Ho Tram Strip • Thành phố Hồ Chí Minh, Vietnam

Trách nhiệm chính

Review all daily group accommodation, food & beverage and conference charges to ensure accuracy with event orders and Cenium actuals.
Develop themes and activities to drive incremental revenue and hotel profitability.
Ensure that meetings and conventions meet customer expectations while maximizing profitability.
Delegate operational tasks to relevant departments in a timely manner.
Foster positive professional relationships across departments to ensure effective communication.
Manage administrative requirements including deposits, contracts, and settlements.
Act as the primary point of contact for clients throughout the event, ensuring their needs and expectations are met and communicated to internal teams.
Develop and maintain administrative and communication policies in line with hotel goals.
Negotiate with clients to balance guest expectations with hotel profitability guidelines.
Maintain a professional approach during all guest interactions.
Coordinate with MICE business partners to ensure smooth event execution.
Collaborate with the Banquet Manager to ensure cost-effectiveness and quality service.
Assist in developing new product themes, services, and marketing strategies.
Adhere to hotel credit policies and safety standards.
Handle customer inquiries via phone, email, and in-person; support sales, reservations, and ticketing.
Support marketing efforts such as site inspections and media visits.
Supervise team members and provide leadership in the absence of the CSM or ACSM.
Perform other assigned functions and duties related to the role.

Yêu cầu công việc

Strong knowledge of banquet/convention operations and catering sales.
Understanding of market trends and competition.
Strong sales, negotiation, and customer service skills.
Ability to handle customer objections and resolve issues effectively.
Excellent communication skills in English (spoken and written).
Good computer skills including MS Office and POS systems.
Strong organizational and coordination skills.
Ability to work under pressure and respond calmly to challenges.
Detail-oriented with strong accuracy.
Professional appearance and positive attitude.

Mức lương

Competitive

Hình thức làm việc

Onsite work location.

Thông tin khác

Industry: Beverage / Outlet.
Application deadline: 2026-09-30.

Convention Services Supervisor

description Về công việc

work_history Việc làm tương tự

Kế toán tổng hợp

Trưởng nhóm Quản lý chất lượng

Chuyên Viên Nhân Sự (Mạnh Tuyển Dụng)

Nhân Viên Tuyển Dụng

Cho ứng viên

Hỗ trợ

Thông tin công ty

Convention Services Supervisor

description Về công việc

work_history Việc làm tương tự

Kế toán tổng hợp

Trưởng nhóm Quản lý chất lượng

Chuyên Viên Nhân Sự (Mạnh Tuyển Dụng)

Nhân Viên Tuyển Dụng

Cho ứng viên

Hỗ trợ

Thông tin công ty

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