Trách nhiệm chính

Collect merchant information and prepare documents for contract submission on BDAC.
Guide merchants through Klook system setup, policies, customer experience requirements, and payment processes.
Add and onboard new products, and conduct quality checks before and after launch.
Maintain regular communication with existing merchants, managing product schedules, content, pricing, availability, and offers.
Monitor merchant/product status and follow up on operational issues.
Review and optimize product pages, content, and information.
Prepare proposals, reports, and campaign materials, and support merchant marketing activities.
Handle daily inventory management and ensure products remain bookable.
Support booking inquiries and manual processing, and coordinate with CEG on post-booking cases and customer issues.
Assist with merchant settlement, identify payment discrepancies, and coordinate with Finance or BD Managers for complex cases.

Yêu cầu công việc

Basic understanding of business development and commercial concepts.
Interest in the travel, tourism, OTA, or e-commerce industry.
Willingness to conduct market and competitor research and perform basic data analysis.
Strong attention to detail, accuracy, and task management.
Ability to coordinate with internal teams and external merchants.
Proactive follow-up skills and ability to escalate problems.
Good written and verbal communication skills.
Proficiency in Excel/Google Sheets.
Understanding of basic business metrics such as sales, bookings, CVR, revenue, and cancellation rate.
Willingness to learn Klook's internal systems.

Yêu cầu ưu tiên

Good English communication skills are preferred.
AI literacy is a plus, specifically the ability to use AI tools for productivity while verifying accuracy.

Mức lương

Phúc lợi

Hình thức làm việc

Thông tin khác

Associate, Business Development, Vietnam (HCMC)