Trách nhiệm chính

Acquire extensive knowledge of resort activities and Phu Quoc island to create personalized guest recommendations.
Ensure a warm, welcoming, and seamless arrival experience by gathering guest information in advance.
Coordinate with Concierge for flight details, luggage pick-up, airport drops, and representative assistance.
Inspect villa conditions before and after stays and report maintenance needs to Housekeeping and Engineering.
Create and adjust personalized itineraries based on guest needs, travel purpose, and interests.
Provide Butler services including packing/unpacking, shoe shining, and laundry/pressing.
Collaborate with Housekeeping to ensure timely room cleaning, amenity replenishment, and efficient request handling.
Maintain accurate guest profiles, habits, and preferences in the system and notify relevant departments of VIP arrangements.
Proficiently manage Front Office operations, including reservation details, billing, and check-in/out procedures.
Handle cash floats and financial procedures with high responsibility, honesty, and adherence to policy.
Manage Lost & Found items professionally and in accordance with resort policy.

Yêu cầu công việc

At least two years of progressive work experience in the Front Office department of a luxury hotel or resort.
Strong verbal communication skills.
Ability to perform functions with attention to detail, speed, and accuracy.
Ability to work independently with minimal supervision.
Ability to remain calm and courteous with demanding or difficult guests.
Ability to actively take ownership of issues.
Fluency in English.
Exceptional physical appearance.
Outgoing, sociable, and well-spoken personality.
Passion for service excellence and true hospitality.

Yêu cầu ưu tiên

Mức lương

Phúc lợi

Appealing remuneration including service charge as revenue (100% salary and service charge during probation period).
At least 14 annual leave and 2 days off per week.
Relocation and repatriation allowance.
Rest and relaxation, plus Home leave allowance of 2 million per 3 service months.
Provided accommodation, uniforms, transportation, and meals.
International working environment.
Insurance as per labor law, including 24/7 accident insurance.
Healthcare insurance for personnel after 6 months and for family after 2 years.

Hình thức làm việc

Thông tin khác

Dedicated Regent Experience Agent (Butler) - Quản Gia