Trách nhiệm chính

Support customers by providing helpful information and resolving complaints to ensure satisfaction.
Drive customer engagement, retention, and reactivation in cooperation with field sales and Operational Care Centres.
Strengthen customer relationships through daily interactions, care visits, and proactive consulting.
Qualify inquiries, provide quotations within set price bands, and follow up to ensure closure.
Manage customer onboarding, ensuring requirements are accurately transferred into internal systems.
Qualify and enter customer orders into the operational execution process.
Collaborate with finance to adjust credit limits and address challenges.
Create, review, and refine customer reports while ensuring financial and strategic targets are met.

Yêu cầu công việc

Bachelor’s Degree in International Business, Supply Chain, Logistics, or a related field.
3-5 years of experience in a similar role, preferably in Sea Logistics.
Strong knowledge of Sea Export, import/export, and international trade.
Experience in Account Management, Customer Service, Sales Support, or commercial functions.
Strong customer service mindset, communication, and problem-solving skills.
Proactive, adaptable, and solution-oriented personality.
Ability to work both as a team player and independently.
Good command of English.

Yêu cầu ưu tiên

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Thông tin khác

Sea Logistics Customer Care Specialist