Trách nhiệm chính

Design and build standardized SOPs for the manual moderation team.
Collaborate with developers to automate review workflows for high productivity and system scalability.
Take full ownership of core moderation metrics including accuracy, leakage rate, and SLA.
Establish crisis escalation protocols and track team KPIs/OKRs.
Analyze operational data, feedback loops, and emerging violation trends.
Conduct deep-dive root-cause analyses to optimize automated filters and reduce False Positives/Negatives.
Build health dashboards for continuous system improvement.
Act as a bridge between Product, Tech, and Legal/Policy teams.
Translate regulatory requirements like cybersecurity laws into actionable product safety standards and system configurations.
Lead Go-To-Market execution for new safety features and internal back-office tools.
Define product requirements for moderation interfaces to streamline tasks and maintain an internal knowledge base.

Yêu cầu công việc

At least 2 years of experience in product operations, business analysis, trust & safety, or operational excellence in the tech, social media, or digital space.
Strong background in workflow automation, process design (SOPs), and operational quality metrics (SLA, Precision, Recall, Error Rate).
Proficient in Excel, SQL, and data visualization tools.
Excellent communication skills with the ability to align cross-functional stakeholders.
Proactive, resilient, and capable of thriving in a fast-paced environment.

Yêu cầu ưu tiên

Direct experience in managing or optimizing Content Moderation Systems (automated AI/Machine Learning models and manual review operations).
Solid understanding of Vietnam's regulatory landscape regarding content compliance, cybersecurity, and data privacy.

Mức lương

Hình thức làm việc

Thông tin khác

Product Operations Specialist (Content Moderation System)