Trách nhiệm chính

Provide daily coordination support to operational and clerical teams to ensure smooth workflow and task completion.
Assist the manager with administrative tasks, including scheduling, documentation, and communication.
Oversee service assurance and customer service activities, including addressing inquiries and resolving issues.
Lead the team to ensure smooth customs clearance for IB & OB shipments to meet OTC (on-time clearance) KPIs.
Coordinate with Customs officers to settle any issues related to clearance progress.
Implement and maintain quality management practices.
Monitor and control network operations to optimize efficiency and minimize service disruptions.
Support the customer service group in resolving queries and enhancing client relationships.
Manage contract sourcing and negotiations to secure reliable service providers.
Ensure compliance with safety regulations regarding the handling of dangerous goods.

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Thông tin khác

FedEx is an equal opportunity employer committed to a diverse and inclusive workforce.
The company operates under a People-Service-Profit (P-S-P) philosophy.

Operations Team Leader, Sort (Base in Noi Bai)