Trách nhiệm chính

Oversee and manage daily hotel operations across multiple departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance.
Ensure seamless guest experiences by maintaining high service standards and addressing guest concerns promptly.
Develop and implement operational policies and procedures to enhance efficiency and service quality.
Monitor financial performance, control costs, and optimize resources to maximize profitability.
Coordinate with department heads to ensure smooth communication and collaboration.
Conduct regular staff training programs to enhance skills, improve service, and maintain compliance with hotel standards.
Monitor health and safety regulations to ensure compliance with local laws and company policies.
Implement strategies to increase guest satisfaction and handle customer feedback effectively.
Support the General Manager or Owner in executing business strategies and operational improvements.
Analyze operational data and prepare reports for management review.

Yêu cầu công việc

University diploma / degree, preferably in Tourism or equivalent Hospitality and Tourism studies.
High level of English and of a second language (preferably that spoken by the majority of the hotel clients).
Knowledge of the workings of all operative departments.
Competency in HR management, Profitability management, and Clients/marketing management.
Familiarity with prestige or computer systems used by the hotel.
2 years in the same position in hotels of a similar category, or 2 years in a position immediately below.

Mức lương

Phúc lợi

Two-month probation period with full salary.
Two days off per week.
Social Insurance contributions based on actual salary.
Seniority bonus policy.
Suncare health insurance.
Employee recognition policy for contributions and performance.
Annual bonuses, gifts, and appreciation programs for holidays and Tet (Lunar New Year).

Hình thức làm việc

Thông tin khác

Operations Manager