Trách nhiệm chính

Develop and enhance deposit products and solutions for SOHO customers by conducting market research and competitor benchmarking.
Propose new product features, pricing, and benefits to drive SOHO acquisition, retention, and deposit growth.
Develop, review, and maintain deposit policies for SOHO customers to ensure alignment with business strategy and regulations.
Develop and maintain CIF management guidelines to ensure data consistency across systems.
Develop and maintain account opening guidelines and streamline onboarding procedures to reduce manual work and maintain compliance.

Yêu cầu công việc

Bachelor’s degree in Business Administration, Finance, Banking, Economics, or related fields.
At least 3 years of experience in banking, preferably in Product Development, Product Management, Retail/Business Banking, SOHO onboarding, or SME Banking.
Solid understanding of deposit products, customer onboarding, CIF management, and banking operations.
Strong analytical, problem-solving, and communication skills.
Ability to develop formal policies, guidelines, and process documents.
Proactive, detail-oriented, and capable of managing multiple projects simultaneously.
Good command of English.

Yêu cầu ưu tiên

Experience in developing banking products or policies for SOHO/SME customers.
Experience working with Branches, Operations, IT, Compliance, and Risk Management functions.
Understanding of digital onboarding/eKYC and customer experience improvement is an advantage.
Experience in project management and process improvement.

Mức lương

Phúc lợi

Hình thức làm việc

Thông tin khác

[HO] SOHO Customer Solution Specialist