Trách nhiệm chính

Lead business analysis for core system projects, enhancements, regulatory changes, production fixes, and modernization initiatives.
Collaborate with business stakeholders to define requirements, business rules, process flows, data needs, user stories, acceptance criteria, and operational impacts.
Act as functional SME for core insurance processes including product setup, new business, underwriting, policy servicing, billing, collection, claims, reporting, interfaces, and batch operations.
Assess solution options, risks, dependencies, cost, timeline, regulatory impact, security, data privacy, and operational control requirements.
Facilitate workshops, fit-gap reviews, requirement walkthroughs, and decision discussions across business, IT, vendor, risk, compliance, and operations teams.
Review functional specifications, configuration design, interface design, data mapping, test scope, release readiness, and post-go-live validation.
Support SIT, UAT, defect triage, business sign-off, deployment preparation, cutover readiness, and production stabilization.
Lead analysis for production incidents, urgent fixes, and service requests, including root cause support and fix validation.
Maintain audit-ready BA documentation in line with SDLC, change management, and security requirements.
Coach internal and vendor BAs, review deliverables, and maintain core system knowledge repositories.

Yêu cầu công việc

Bachelor’s degree in IT, Computer Science, Business Administration, Finance, Insurance, or related discipline.
Minimum 7 years of experience in BA, system analysis, product ownership, or technology delivery, including at least 3 years in a senior or lead BA role.
Strong experience with life insurance core policy administration systems and end-to-end insurance business processes.
Knowledge of SDLC, Agile or hybrid delivery, requirement traceability, and production support.
Understanding of security, data privacy, operational risk, technology controls, and compliance requirements in financial services.
Proficiency with Jira, Azure DevOps, Confluence, Visio, Excel, PowerPoint, and SharePoint.

Yêu cầu ưu tiên

Experience with enterprise applications, integrations, APIs, data mapping, reporting, and platforms such as IBM i/AS400, Life/Asia, SMART/400, OnePAS, or equivalent.
CBAP, CCBA, PMI-PBA, Scrum, or LOMA certification is an advantage.
Effective communication skills in both Vietnamese and English.
Demonstrated AI Readiness, learning agility, and a digital mindset.

Mức lương

Hình thức làm việc

Thông tin khác

Hiring ID: 20362.
MetLife is a leading financial services company and one of Fortune's World's Most Admired Companies.
Guided by core values: Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead.

Core System Business Analyst Lead