Trách nhiệm chính

Advise and provide personal financial products and services that match customers' needs.
Perform transactions and consultations accurately, quickly, ensuring SLAs and service quality.
Update information on products, processes, marketing programs, new sales campaigns and instructions from Techcombank.
Handle customer requests and complaints in accordance with Techcombank regulations.
Identify and manage credit and operational risks, ensuring compliance with policies and regulations.
Participate in post‑borrowing inspection process, assess customer financial situation and ability to repay.
Identify, report and handle operational risks and information security issues.
Participate in training programs, self‑development and organizational culture building.
Develop and implement individual business plans to achieve assigned targets.

Yêu cầu công việc

At least 3 years of experience in the banking sector.
Graduated from a regular university, preferably in economics, finance or banking.
Proficient in using office software: Word, Excel, PowerPoint.

Thông tin khác

Job purpose: advise and provide personal financial products and services in accordance with customer needs, ensuring compliance and minimizing risks.
Key relationships: Senior Manager/Manager, Retail Banking; Branch Manager; Senior Manager, Direct Sales Center; internal teams inside and outside RBG; external stakeholders such as individual customers and competitors.

Officer, Retail Banking (40001007)