Trách nhiệm chính

Provide daily coordination support to operational and clerical teams, ensuring smooth workflow across departments (Clearance Ops, PUD Ops, CE, Sales, other support functions).
Assist manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations.
Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly.
Implement and maintain quality management practices to uphold service standards and customer satisfaction.
Monitor and control warehouse operations to optimize efficiency and minimize disruptions in service.
Support customer service and support group in resolving customer queries and enhancing client relationships.
Manage contract sourcing and negotiations to secure reliable service providers and vendors.
Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks.

Yêu cầu công việc

Yêu cầu ưu tiên

Thông tin khác

FedEx is one of the world's largest express transportation companies, committed to a diverse, equitable, and inclusive workforce. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, disability, or any other protected characteristic.

Operations Team Leader (Sort IB - HCM)