Trách nhiệm chính

• Lead and manage the hotel’s Training & Development activities to strengthen employee skills, service quality, compliance, and career development, while supporting recruitment and employee engagement initiatives.
• Develop and implement the annual Training & Development plan, budget, and monthly training calendar based on business needs and guest feedback.
• Coordinate and conduct orientation, general training, skill training, simulation programmes, language classes, and mandatory government training.
• Analyse departmental training needs, conduct regular skills audits, and work closely with departmental trainers and HODs to identify development opportunities.
• Monitor attendance, evaluations, training reports, trainee performance, and monthly training statistics; maintain accurate training records and documentation.
• Promote cross-training, job rotation, multi-skilling, and continuous learning opportunities for employees.
• Work closely with Guest Experience and operational departments to turn guest feedback into relevant training actions.
• Coordinate with external training providers, schools, universities, and other partners to support the hotel’s development strategy.
• Coordinate with HR to welcome new employees and provide orientation on hotel rules, grooming, facilities, and employee policies.
• Support manpower planning, job advertising, candidate sourcing, screening, interviews, recruitment coordination, and talent-pool development.
• Build relationships with vocational schools, colleges, and universities to attract interns, trainees, and future talent.
• Maintain positive employee relations, support staff activities, conduct communication meetings, and assist with performance management and employee engagement initiatives.
• Ensure employees are aware of HR policies, procedures, emergency and safety requirements, and maintain confidentiality of HR matters.
• Maintain training SOPs, P&P, Training Task Lists, JDs, recruitment records, reports, and other HR documentation.
• Perform other duties as assigned by the Management according to business needs.

Yêu cầu

• University Degree in Administration, English, Hospitality, Human Resources, or a related field.
• Minimum 2 years’ experience in a similar Training/HR position in a large hotel, international company, or hospitality environment.
• Strong knowledge of Training & Development, soft skills, hotel training programmes, and employee development.
• Good computer skills and proficiency in Microsoft Office.
• Good written and spoken English.
• Proactive, organized, approachable, service-minded, and able to work effectively with employees at all levels.
• Minimum 2 years with the company in a similar position in a large hotel (internal candidates).

Phúc lợi

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Thông tin khác

• Position located at Melia Ho Tram Beach Resort, Vietnam.
• The role offers opportunities to work in several countries as part of a global family.