Trách nhiệm chính

• Lead and oversee daily Spa operations, ensuring smooth, efficient, and professional service.
• Ensure all treatments and services consistently meet YHI SPA and Melia brand standards.
• Create a welcoming, relaxing, clean, and premium environment for guests.
• Build strong relationships with regular guests and proactively anticipate their needs.
• Handle guest feedback and complaints professionally, ensuring appropriate follow‑up and service recovery.
• Monitor guest satisfaction, online reputation, and other quality indicators to continuously improve service.
• Drive Spa revenue through treatments, memberships, retail sales, packages, and promotional activities.
• Develop and implement internal and external sales and marketing initiatives.
• Monitor key performance indicators, revenue, expenses, and budget performance.
• Identify opportunities to increase sales, improve profitability, and maximize business results.
• Prepare regular and annual Spa performance/activity reports.
• Lead, motivate, coach, and develop the Spa team to deliver outstanding guest experiences.
• Ensure employees are properly trained in service standards, product knowledge, sales techniques, and Spa procedures.
• Build a positive team culture based on trust, integrity, respect, teamwork, and service excellence.
• Manage team performance and take corrective actions when required.
• Maintain effective relationships with hotel departments, suppliers, training providers, travel agencies, Membership, and other stakeholders.
• Promote and communicate the YHI SPA concept across relevant hotel and business partners.
• Coordinate with suppliers and external contractors regarding products, services, training, and maintenance.
• Ensure Spa facilities, treatment rooms, and equipment are clean, safe, and properly maintained.
• Coordinate preventive maintenance with Engineering and external contractors.
• Ensure compliance with health, safety, hygiene, security, and emergency procedures.
• Promote environmentally responsible practices and minimize unnecessary consumption and waste.
• Monitor Spa quality, operational, financial, and guest satisfaction indicators.
• Use guest feedback and business data to identify improvement opportunities.
• Implement appropriate corrective and preventive actions to maintain high standards.
• Ensure daily Spa operations comply with hotel policies, SOPs, and brand standards.

Yêu cầu

• Degree/Diploma in Hospitality, Tourism, Business, Spa Management, Cosmetology, or related fields.
• Proven Spa operations experience, preferably in an international hotel/resort, with supervisory or managerial experience.
• Strong leadership, communication, sales, guest service, team management, and problem‑solving skills.
• Knowledge of Spa treatments, products, operations, and basic anatomy.
• Proficiency in Microsoft Office and relevant Spa/Hotel systems.
• Good English; Excellent Vietnamese.

Yêu cầu ưu tiên

• Additional languages are an advantage.

Thông tin khác

• Internal selection process: candidates must inform their direct supervisor and/or Hotel Director, and HR manager before applying.
• Meliá Hotels International is committed to equal opportunities and diversity, with a focus on gender equality and inclusion.
• The company promotes sustainable growth and responsible practices.