Trách nhiệm chính

Serve as the customer-facing delivery and governance lead for Google Engineer business engagements.
Act as a trusted point of contact for assigned customers and Google-aligned technical stakeholders.
Facilitate operational reviews, steering meetings, service governance forums, and executive stakeholder discussions.
Translate customer concerns into clear actions for technical teams including solution architects, AI engineers, and cloud engineers.
Define, monitor, and report service-level agreements, KPIs, engineering delivery metrics, and quality indicators.
Manage delivery plans, dependencies, milestones, change requests, and operational handovers.
Maintain accurate dashboards and executive reporting on service health, risks, and issues.
Coordinate major incident communications, escalation paths, and post-incident reviews.
Identify and track risks related to reliability, security, compliance, and delivery readiness.
Coordinate with Google Cloud specialists, technology partners, and vendors.
Identify improvements in governance, operating procedures, and service quality.

Yêu cầu công việc

Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, or a related discipline.
At least 5 years of experience in technical account management, service delivery management, technical engagement management, or program coordination.
Proven experience managing SLAs, KPIs, operational reporting, and service governance.
Experience coordinating cloud, infrastructure, application, data, AI, or managed-service delivery across technical teams.
Working understanding of Google Cloud delivery concepts including AI/ML platforms, reliability, and security.
Strong stakeholder management, facilitation, presentation, and problem-solving skills.
Professional English proficiency for communication with international teams and customers.

Yêu cầu ưu tiên

Certifications such as ITIL Foundation or higher, PMP, PRINCE2, Scrum, or Agile.
Google Cloud certification or practical experience with Google Cloud managed services and AI delivery.
Experience with ServiceNow, Jira, Confluence, BMC Remedy, or similar service management platforms.
Experience supporting APAC clients or multinational organizations.
Experience with managed services, cloud migration, AI transformation, or enterprise platform modernization.

Mức lương

Thông tin khác

Technical Engagement Manager