Technical Engagement Manager

NTT DATA • 10th Floor,Opal Office Tower,No. 92 Nguyen Huu Canh Street,Thanh My Tay Ward,Ho Chi Minh City,Hồ Chí Minh,Vietnam

Trách nhiệm chính

Serve as the customer-facing delivery and governance lead for Google Engineer business engagements.
Act as a trusted point of contact for assigned customers and Google-aligned technical stakeholders.
Facilitate operational reviews, steering meetings, service governance forums, and executive stakeholder discussions.
Define, monitor, and report service-level agreements, KPIs, engineering delivery metrics, and quality indicators.
Coordinate delivery plans, dependencies, milestones, and operational handover.
Manage incident communications, escalation paths, and post-incident reviews.
Identify and manage risks related to reliability, security, capacity, scope, and compliance.
Track partner performance and contractual obligations.
Drive continuous improvement in governance, reporting, and service quality.

Yêu cầu công việc

Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, or a related discipline.
Minimum 5 years of experience in technical account management, service delivery management, or comparable customer-facing technology roles.
Proven experience managing SLAs, KPIs, operational reporting, and service governance.
Experience coordinating cloud, infrastructure, application, data, AI, or managed-service delivery across multiple teams.
Working understanding of Google Cloud delivery concepts, AI/ML platforms, reliability, security, and production support.
Strong stakeholder management, facilitation, written communication, and presentation skills.
Professional proficiency in English for working with international teams.

Yêu cầu ưu tiên

Certifications such as ITIL, PMP, PRINCE2, Scrum, or Agile.
Google Cloud certification or practical experience with Google Cloud managed services.
Experience with Service management platforms like ServiceNow, Jira, Confluence, or BMC Remedy.
Experience supporting APAC clients or multinational organizations.

Mức lương

Hình thức làm việc

Work location: 10th Floor, Opal Office Tower, No. 92 Nguyen Huu Canh Street, Thanh My Tay Ward, Ho Chi Minh City, Vietnam.

Thông tin khác

NTT DATA is an equal opportunity employer.
Be vigilant of potential recruitment fraud; official emails always come from an nttdata.com domain.

Technical Engagement Manager