Trách nhiệm chính

Collaborate with stakeholders to gather, analyze, and document business requirements.
Facilitate workshops, requirement gathering sessions, and business discussions.
Translate business needs into user stories, functional specifications, and process documentation.
Work with ServiceNow Architects, Developers, and Project Managers to design appropriate solutions.
Analyze existing business processes and identify opportunities for automation and optimization using ServiceNow.
Perform gap analysis between current processes and target-state solutions.
Support solution testing activities, including SIT, UAT, and defect management.
Ensure delivered solutions meet business requirements and acceptance criteria.
Assist in change management, end-user training, and user adoption activities.
Maintain project documentation and ensure traceability of requirements throughout the project lifecycle.
Stay updated on ServiceNow platform capabilities and best practices.

Yêu cầu công việc

Bachelor's degree in Information Technology, Computer Science, Business Administration, or related disciplines.
5+ years of Business Analyst experience in software implementation or digital transformation projects.
Experience gathering and documenting business requirements, user stories, workflows, and process maps.
Good understanding of Agile and/or Waterfall delivery methodologies.
Strong analytical, problem-solving, and stakeholder management skills.
Excellent communication and presentation skills.
Experience working directly with clients and cross-functional teams.
Good command of English communication.

Yêu cầu ưu tiên

Exposure to the ServiceNow platform or ServiceNow projects.
Knowledge of ITSM, ITIL processes, CMDB, Asset Management, HRSD, CSM, or related ServiceNow modules.
ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Business Process Consulting (BPC).
ITIL Foundation certification.
Experience in banking, insurance, healthcare, or enterprise IT environments.

Mức lương

Phúc lợi

Full salary-based contributions to Social Insurance, Health Insurance, and Unemployment Insurance.
Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick, maternity/paternity, and childcare leave.
Premium Healthcare Insurance (1+1) for employees and dependents.
Employee Assistance Program (EAP) with confidential 1:1 consultation.
Access to the Well-being Hub and DXC University.
Sponsorship for professional certification exams.
Global projects, international team collaboration, and potential overseas assignments.
Special allowances and gifts (e.g., language allowances).

Hình thức làm việc

Thông tin khác

DXC Vietnam recognized as one of the 'Best Companies to Work for in Asia 2025' and 'Most Caring Company Award' in 2025.

ServiceNow Business Analyst