Trách nhiệm chính

Supervise functional teams or account leads to ensure delivery objectives are met.
Develop demand forecasts with account teams to support planning and end-to-end service delivery.
Plan projects and workload forecasts, and oversee the resolution of account-specific service issues.
Monitor and approve account expenditures, ensure adherence to budget, and recommend variances.
Collaborate with management, lines of service, and clients to manage relationships.
Identify and monitor service improvements to enhance customer satisfaction and ensure delivery meets client expectations.
Partner with functional teams to integrate new, enhanced, and existing service offerings.
Support hiring, training, performance evaluation, and team development.
Address performance issues and recommend personnel actions like salary adjustments, transfers, or terminations.

Yêu cầu công việc

Bachelor's degree in Business Administration, Engineering, Information Systems, or a related field.
Minimum 5 years of experience studying or working in the US and returned to Vietnam.
At least 6 years of experience in support services, project, or program roles.
Minimum 2 years of leadership experience.
Experience in the technology industry.
Experience working with company products and operating systems.

Yêu cầu ưu tiên

Mức lương

Phúc lợi

Full salary-based contributions to Social Insurance, Health Insurance, and Unemployment Insurance.
Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick, maternity/paternity, and childcare leave.
Premium Healthcare Insurance (1+1) for employees and dependents.
Employee Assistance Program (EAP) with confidential 1:1 consultation.
Access to the Well-being Hub.
Extensive resources including DXC University and sponsorship for professional certification exams.
Access to DXC Recognition global platform for rewards.
Opportunities to work on global projects and international assignments.
Special allowances and gifts (English/Japanese language allowance, wedding/newborn gifts).
Annual team activities and company events.

Hình thức làm việc

Thông tin khác

DXC Vietnam is recognized as one of the Best Companies to Work for in Asia 2025.
Interviews and onboarding are conducted online.

Service Delivery Manager