Trách nhiệm chính

Facilitate workshops, interviews, and discovery sessions with stakeholders across various business units and countries.
Elicit, analyze, and document business goals, challenges, processes, rules, and operational requirements.
Build and maintain strong relationships with business stakeholders, Product Owners, and delivery teams.
Produce high-quality business and functional requirements using agreed standards.
Create epics, features, user stories, business rules, and acceptance criteria while ensuring requirements traceability.
Analyze current-state and future-state business processes, conduct fit-gap analysis, and recommend improvements.
Document data requirements, definitions, and quality controls, and support data migration and validation.
Define reporting and analytics requirements and collaborate on API and integration needs.
Work with architects and developers during solution design and validate outcomes against requirements.
Support system integration testing, UAT, and business validation activities.
Support operational readiness, training, SOP development, and project handover.
Manage project documentation including risks, assumptions, issues, dependencies, and decision logs.
Support change impact assessments and governance activities.

Yêu cầu công việc

6+ years of Business Analysis experience in technology, ERP, CRM, digital transformation, or IT software delivery.
Experience working on large-scale or complex transformation programs.
Experience supporting the full delivery lifecycle from discovery through to deployment and hypercare.
Strong practical experience with Agile, hybrid, and structured delivery methodologies.
Proven ability to facilitate workshops and manage stakeholder expectations.
Experience delivering requirements across multiple workstreams, systems, countries, or vendors.
Bachelor's degree in Business, Information Systems, Technology, Computer Science or a related discipline, or equivalent professional experience.

Yêu cầu ưu tiên

IIBA CBAP, CCBA, PMI-PBA, or BCS Business Analysis certification.
Certifications in Agile, Scrum, Product Ownership, BPMN, Lean Six Sigma, or project/change management.
Experience with Microsoft Dynamics 365 Finance & Operations and/or Customer Engagement.
Experience in enterprise integrations, APIs, workflow automation, portals, and data migration.
Experience in travel, tourism, destination management, hospitality, or complex service operations.

Mức lương

Phúc lợi

Exclusive travel discounts for employees, family, and friends on flights, hotels, and tours.
Opportunities for global career growth and internal promotion.
Access to 24,500+ learning courses and individualized development pathways.
Involvement in recognition events like Global Gathering and EOFY celebrations.
Paid parental and volunteer leave.
Participation in a Corporate Social Responsibility program.

Hình thức làm việc

Thông tin khác

Senior Business Analyst - Ho Chi Minh City, Vietnam