Trách nhiệm chính

Drive customer engagement, satisfaction, retention, and profitable growth for assigned accounts.
Build and maintain strong relationships with customers, suppliers, carriers, and internal stakeholders.
Host customer visits to review performance and identify improvement opportunities.
Lead new customer projects and business initiatives.
Collaborate on tenders, RFQs, and business development to develop value-added logistics solutions.
Manage account profitability including revenue, costs, and FSL.
Lead and manage the operational team across the end-to-end supply chain process.
Ensure operational processes are standardized and aligned with customer service level agreements.
Collaborate with the Warehouse team to optimize inventory and throughput.
Coordinate with Pricing and Yield & Allocation teams for space and allocation management.
Support supplier selection, qualification, and onboarding.
Monitor customer claims and ensure timely resolution.
Champion continuous improvement initiatives including workflow optimization and digitalization.
Liaise with GKAM/GOKAM/Control Tower to develop solutions for customer demands.
Monitor and analyze operational KPIs and prepare performance and financial reports.
Conduct vendor visits, workshops, and satisfaction surveys to assess service quality.
Develop team capabilities through training and knowledge sharing.
Coach and develop talent while building succession pipelines.

Yêu cầu công việc

Minimum 3 years of relevant experience in Sea Logistics or Freight Forwarding.
Exposure to International Supply Chain (ISC) is preferred.
Strong knowledge of customer solutions, commercial/P&L management, project implementation, and process improvement.
Proven experience in stakeholder management, KPI/performance management, and operational excellence.
Strong leadership, communication, coaching, and teamwork skills.
Customer-focused mindset.
Fluent in English, both written and verbal.

Yêu cầu ưu tiên

Mức lương

Phúc lợi

Global career opportunities with a presence in 100+ countries.
People-centric culture and professional work environment.
World-class training and career development pathways.
Opportunity to work with an innovation-focused company committed to sustainability.
Rewards and recognition based on passion and performance.

Thông tin khác

Kuehne+Nagel requests that placement agencies refrain from submitting unsolicited profiles.
The role is based in Thành phố Hồ Chí Minh, Vietnam.

Sea Logistics Operational Care Supervisor, International Supply Chain