Trách nhiệm chính

Implement quality assurance processes that meet mission and brand standards, target customer needs, and ensure employee satisfaction.
Champion the Quality function and build support for change.
Coach managers on adopting Total Quality Management leadership style.
Conduct monthly audits to ensure compliance with company and brand standards.
Direct property quality efforts to address critical customer requirements.
Assist with regional and company-wide implementation of best practices.
Facilitate process improvement teams and ensure improvements are measurable.
Train management in quality sciences and align practices with quality tools.
Compile, display, track, and analyze defect trends using data collection.
Analyze issues and communicate key drivers of guest satisfaction.
Review guest feedback with the leadership team and ensure corrective action.
Handle guest problems and complaints.
Interface with customers to obtain feedback on service levels and product quality.
Model service behaviors that meet or exceed guest expectations.

Yêu cầu công việc

Possess either a 2-year degree in Business Administration, Hotel and Restaurant Management, or related major with 3 years of experience in guest services, front desk, housekeeping, sales, marketing, or management operations.
Alternatively, possess a 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major with 1 year of experience in the aforementioned professional areas.
Strong understanding of Total Quality Management and quality sciences.

Yêu cầu ưu tiên

Mức lương

Phúc lợi

2 days off per week.
13th month salary.
Full salary and service charge included.
Social insurance provided during the probation period.
Medical Insurance Plan including social, health, and unemployment insurance based on hotel policy.
Access to national and international training courses.
Career development opportunities.

Hình thức làm việc

Thông tin khác

Quality Manager/ Quản Lý Chất Lượng