Trách nhiệm chính

Investigate and troubleshoot customer and partner issues across the airline system.
Analyze system behavior using logs, data, documentation, and training materials.
Propose possible causes and next steps before escalating complex issues.
Support customers with questions related to system behavior, rules, and integrations.
Collaborate with internal teams to resolve complex or cross-functional issues.
Communicate findings clearly to both technical and non-technical stakeholders.
Contribute to internal knowledge by documenting findings and patterns.

Yêu cầu công việc

Yêu cầu ưu tiên

Mức lương

Phúc lợi

Access to extensive internal knowledge base and an internal training academy with video-based system walkthroughs.
Opportunity to work on real-world airline systems with meaningful complexity.
Development of strong system-level reasoning skills.
Collaboration with experienced professionals in a global team.
Opportunity to grow into a subject-matter expert over time.

Hình thức làm việc

Thông tin khác

InteliSys Aviation provides passenger reservation and cargo management software to over 40 airlines worldwide.

Product Support Specialist