Trách nhiệm chính

Provide daily coordination support to operational and clerical teams, ensuring smooth workflow and task completion across various departments.
Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations.
Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly.
Manage sorting operations, including handling paperwork, sorting, ULD build-up, and processing, to ensure timely and efficient service delivery.
Manage on-road operations, including handling, dispatch, pick up, and delivery processes to ensure timely service.
Implement and maintain quality management practices to uphold service standards and customer satisfaction.
Monitor and control network operations to optimize efficiency and minimize disruptions in service.
Support the customer service and support group in resolving customer queries and enhancing client relationships.
Manage contract sourcing and negotiations to secure reliable service providers and vendors.
Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks.

Yêu cầu công việc

Thông tin khác

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine.
FedEx follows the People-Service-Profit (P-S-P) philosophy, focusing on people, service, and profit.
FedEx culture emphasizes innovation, teamwork, and customer service excellence.
FedEx is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion, and considers all qualified applicants regardless of protected characteristics.

Operations Team Leader (Training and Quality) (Base in Noi Bai)