Trách nhiệm chính

Conduct business analysis, solution discovery, and gap assessment to identify opportunities for improvement and growth.
Define and validate business requirements, develop user journeys, and support transformation initiatives.
Collaborate with product, project, operations, and technology teams to ensure requirements are understood and delivered.
Participate in product discovery, backlog refinement, and user story preparation to support product development.
Prepare reports, presentations, and business recommendations to communicate findings and updates.

Yêu cầu công việc

Bachelor's Degree in Business Administration, Economics, Banking & Finance, Marketing, Information Systems, or related disciplines.
2–3 years of experience in Business Analysis, Business Transformation, Product Development, Customer Journey Design, Process Improvement, or related fields.
Experience in gathering and documenting business requirements and working across multiple stakeholders and business functions.
Certifications in Business Analysis, Agile, Product Management, or Customer Experience are advantageous.

Yêu cầu ưu tiên

Exposure to Agile ways of working is preferred.
Experience in Banking, Financial Services, Fintech, Insurance, or Digital Services industries is an advantage.

Thông tin khác

Job Purpose: The job holder is responsible for identifying business opportunities, understanding customer and operational needs, and translating those insights into business solutions that deliver value to customers and the organization.
Category: Private and Retail Banking Group
Facility: Retail Banking
Key Relationships: Manager/Senior Manager, Solution Development; Division, units, branches/subsidiaries of company; Customers, partners providing professional services.
Posted: 15 Sept 2026

Officer, Solution Development (40001855)