Multi-property Front Office Manager

Marriott International • East-West Avenue of Hon Thom Hon Thom Island

Trách nhiệm chính

Manage day‑to‑day front office operations, ensuring quality standards and customer expectations are met.
Develop and prioritize goals and plans to achieve operational efficiency.
Handle complaints, settle disputes, and resolve grievances or conflicts.
Supervise staffing levels to meet guest service, operational, and financial objectives.
Maintain ongoing communication with employees to align on business objectives and performance expectations.
Understand the impact of department operations on overall property financial goals and manage to achieve or exceed them.
Lead, influence, and encourage team members, demonstrating honesty, integrity, and sound business decision‑making.
Foster mutual trust, respect, and cooperation among team members.
Serve as a role model, demonstrating appropriate behaviors and managing all day‑to‑day operations.
Support management of the Front Desk team, including training, coaching, and ensuring adherence to policies.
Provide exceptional customer service, responding to guest problems and complaints, and gathering feedback on service quality.
Implement customer recognition/service programs and train staff on credit policies to reduce bad debts.
Supervise same‑day selling procedures to maximize room revenue and control occupancy.
Ensure compliance with all policies, standards, and procedures, and support the Peer Review Process.
Support HR activities: developmental needs, coaching, mentoring, employee feedback, hiring, orientation, and progressive discipline.
Perform additional duties such as providing information, analyzing data, updating executives, and running Front Desk shifts when necessary.

Yêu cầu công việc

High school diploma or GED with at least 2 years experience in guest services, front desk, or related area.
2‑year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required.

Hình thức làm việc

Onsite at East-West Avenue of Hon Thom Hon Thom Island, Phú Quốc, An Giang, Vietnam.

Thông tin khác

Job Number: 26117505.
Job Category: Rooms & Guest Services Operations.
Schedule: Full Time.
Position Type: Management.
Located Remotely? N.
Brand: Moxy Hotels, part of Marriott International.

Multi-property Front Office Manager

description Về công việc

work_history Việc làm tương tự

DNA789-Nhân viên marketing – Thiết kế

TRƯỞNG PHÒNG VẬN HÀNH NỀN TẢNG THƯƠNG MẠI ĐIỆN TỬ

TRƯỞNG PHÒNG MARKETING

Nhân Viên Kế Toán Thuế (VAS - MISA) – 10–20 triệu VND [28891/28927/28926 – HCM/Bình Dương/Hà Nội/Bắc Ninh] làm việc tại Hà Nội

Cho ứng viên

Hỗ trợ

Thông tin công ty

Multi-property Front Office Manager

description Về công việc

work_history Việc làm tương tự

DNA789-Nhân viên marketing – Thiết kế

TRƯỞNG PHÒNG VẬN HÀNH NỀN TẢNG THƯƠNG MẠI ĐIỆN TỬ

TRƯỞNG PHÒNG MARKETING

Nhân Viên Kế Toán Thuế (VAS - MISA) – 10–20 triệu VND [28891/28927/28926 – HCM/Bình Dương/Hà Nội/Bắc Ninh] làm việc tại Hà Nội

Cho ứng viên

Hỗ trợ

Thông tin công ty

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