Trách nhiệm chính

Provide L1/L2 technical support for hardware, software, network, account, and system-related issues.
Troubleshoot and resolve technical issues in a timely manner, both onsite and remotely.
Manage service tickets using ITSM tools, ensuring prioritization and resolution.
Support employee onboarding and offboarding, including system access, email setup, and equipment provisioning.
Maintain professional communication with employees.
Configure, maintain, and upgrade office hardware such as desktops, laptops, printers, and accessories.
Manage IT asset inventory and assist in procurement of new hardware.
Monitor and maintain office network connectivity (Wi-Fi, LAN, VPN).
Oversee physical server room maintenance, including rack setup, cabling, and UPS systems.
Support core network infrastructure including switches, routers, firewalls, and access points.
Implement IT security protocols, patches, configurations, and access controls.
Maintain technical documentation, network diagrams, and troubleshooting guides.

Yêu cầu công việc

3–5 years of hands-on experience in IT Support, Network Administration, or Desktop Support.
Proficiency in Windows/macOS, Microsoft 365, Active Directory/Entra ID, and workplace software.
Solid understanding of network fundamentals including TCP/IP, DNS, DHCP, VLANs, VPNs, and firewalls.
Experience with physical server room maintenance and infrastructure hardware.
Hands-on experience with ITSM ticketing tools and IT asset management systems.
Strong problem-solving and diagnostic capabilities.
Excellent interpersonal skills with a customer-service mindset.
Conversational English proficiency for international team communication.

Yêu cầu ưu tiên

Mức lương

Phúc lợi

Hình thức làm việc

Thông tin khác

Work location: L'MAK Building, 68 Phan Dang Luu, Duc Nhuan Ward, Phu Nhuan District, Ho Chi Minh City, Vietnam.

IT System Admin