Trách nhiệm chính

Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best‑in‑class service be it instore or remotely.
Deliver a personalized, client‑centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.
Build rapport with clients by discovering their needs, desires and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations.
Develop client base by recruiting new clients and developing existing ones.
Leverage in‑store technology to ensure every client’s experience is smooth, pleasant, and relevant.
Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.
Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc…).
Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in‑store and remotely.
Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.
Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client‑centric attitude.
Select the right products matched to client needs and benefits and effectively use cross and upselling techniques.
Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.
Maintain a “One‑Gucci‑Client” perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience.
Guide and inspire the client to make the best possible decision to buy the right product.
Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.
Using knowledge of Gucci and our products, engage with the clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions.
Proactively attend trainings to gain insights on product knowledge and selling techniques.
Ensure to be up‑to‑date knowing fashion trends and competitors (products, campaigns, fashion trends, services, etc) and clients’ segmentation to come up with the best possible solutions for our clients.
Combine styling knowledge with the ability to offer products to best serve the client.
Embody Gucci’s philosophy, values, and lifestyle with an enthusiastic attitude.

Thông tin khác

Job Type: Regular
Schedule: Full time
Start Date: 2026-10-15
Organization: Gucci Vietnam Co. Ltd.
Location: Thành phố Hồ Chí Minh

GUCCI - Client Advisor

description Về công việc

work_history Việc làm tương tự

Nhân Viên QC

Phó Trưởng Chuyên Môn Tiểu Học

Sales Support

NHÂN VIÊN THIẾT KẾ BAO BÌ làm việc tại Tây Ninh

Cho ứng viên

Hỗ trợ

Thông tin công ty

GUCCI - Client Advisor

description Về công việc

work_history Việc làm tương tự

Nhân Viên QC

Phó Trưởng Chuyên Môn Tiểu Học

Sales Support

NHÂN VIÊN THIẾT KẾ BAO BÌ làm việc tại Tây Ninh

Cho ứng viên

Hỗ trợ

Thông tin công ty

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