Trách nhiệm chính

Coordinate with other departments to resolve customer service issues quickly and efficiently.
Consult and answer customer questions.
Record, manage, and maintain updated customer information in the database system.
Build customer relationships by focusing on needs and closing sales.
Coordinate Customer Service team activities and provide support and advice to team members.
Support team members in pushing audit reports with auditors in case of late KPI.
Evaluate customer feedback and identify ways to maximize satisfaction.
Calculate and submit sub fees and OT for auditors/sub-contractors.

Yêu cầu công việc

Bachelor’s degree in English, Business Admin, or a Technical major.
At least 1-2 years of working experience in a Customer Service or Admin position, or relevant field.
Effective team coordination and leadership skills.
Customer orientation and ability to adapt to different types of characters.
Ability to multitask, prioritize, and manage time effectively.
Good command of English (writing and speaking).
Possess sound judgment, analytical skills, and tenacity.
Problem-solving skills with a high level of commercial awareness.
Ability to understand complex operations from a broad perspective.

Yêu cầu ưu tiên

Mức lương

Phúc lợi

Social insurance, personal medical insurance, Aon accident & health care insurance 24/24, and annual health check.
13th-month salary, annual salary review, and bonus.
Annual leave: 15-18 days/year plus 5 sick leave days/year.
Phone allowance and taxi card.
Training & Development: Professional training, soft-skills training, and awareness training (ISO 9001, 14001, etc.).
Participation in company events: Year-end party, outing trips, Family day, Environment day.
Gifts and vouchers on public holidays (Tet, Independence Day, Hung King Day, Labor Day, Mid-Autumn Festival, etc.).
Birthday gifts and shorter working hours on birthdays.
Experience a professional, multinational environment with European standard working styles.

Hình thức làm việc

Thông tin khác

Customer Service Staff