Trách nhiệm chính

Plan and execute customer reception and hospitality programs.
Coordinate and support clients throughout project engagements, monitoring and resolving issues.
Prepare meeting rooms, documentation, and equipment for meetings.
Arrange logistics including airport pickups, hotel reservations, business dinners, and visit itineraries in Hanoi and neighboring provinces.
Accompany customers during business lunches, dinners, and events as required.
Estimate, monitor, and manage hospitality expenses, including processing related invoices.
Collaborate with internal departments to optimize customer experience.

Yêu cầu công việc

Bachelor's degree in Foreign Languages, Tourism & Hospitality, Business Administration, Aviation, or related fields.
Fluent English communication skills (equivalent to IELTS 6.5+) or Japanese proficiency (JLPT N2+), with strong listening and speaking.
Good presentation skills and ability to perform basic business-related translation/interpretation.
Strong organizational, time management, and problem-solving abilities.
Outgoing personality with excellent interpersonal and communication skills.
Willingness to work outside normal business hours when required.
Comfortable participating in customer networking events where alcohol may be served.

Yêu cầu ưu tiên

Prior experience in customer service, hospitality, or client relations is an advantage.
Female candidates are preferred.

Mức lương

Phúc lợi

Competitive salary and performance-based bonuses.
Comprehensive FPT Care healthcare insurance with premium coverage.
Company shuttle bus service provided.
Allowances for transportation, lunch, overtime, business trips, and professional certifications.
Free access to internal training programs and financial support for external professional certifications.

Hình thức làm việc

Thông tin khác

Customer Relations Officer (Senior)