Trách nhiệm chính

Direct point of contact to build, retain, and develop strong relationships with domestic and international B2C clients.
Manage Key Clients, directly negotiate contracts and service terms to secure long‑term partnerships and client expansion.
Collect client feedback, propose process improvements to optimize overall client experience.
Manage the complete account lifecycle: opening ad accounts, assigning access rights (BM, MCC, BC, Ad Accounts), and fulfilling technical requests.
Monitor progress, balance budgets, and control costs to guarantee profit margins and campaign effectiveness.
Track, update, and systematically maintain client data (payment, spending, account status, history) on internal systems.
Monitor account performance, track spending trends, and identify upsell/cross‑sell opportunities.
Collaborate with Sales and Technical teams to consult suitable solutions, driving ad spend growth and scaling client operations.
Coordinate with Accounting and internal departments to execute top‑ups, withdrawals, refunds, and resolve payment issues swiftly and accurately.
Monitor account health, assess campaign activity, and proactively alert clients to platform policies (Meta, Google, TikTok).
Minimize policy violation rates and reduce suspended/disabled account risks.

Yêu cầu công việc

Minimum of 1–2 years of experience in an Account Manager role within Digital Marketing, Media Agency, or Affiliate Marketing.
Solid understanding of ad accounts (Meta, TikTok, Google) and proven ability to upsell international B2C clients.
Bachelor’s degree or higher, preferably in Economics, Commerce, Business, Finance, Marketing, or related fields.
English proficiency (IELTS minimum 6.0 or equivalent).
Proficient in MS Office & Google Workspace (Word, Excel, PowerPoint, Google Sheets).
Strong active listening, flexible problem‑solving, negotiation, and situation‑handling skills to understand client needs.
Positive attitude, highly adaptable to a dynamic, fast‑paced, and high‑pressure environment.
Long‑term career orientation in Account Management / Digital Marketing.
Personal laptop required.

Mức lương

Base Salary: 7,000,000 – 10,000,000 VND per month, plus commissions, allowances, and performance bonuses.

Phúc lợi

Social insurance upon permanent contract; Premium Health Insurance at 2 years of seniority.
12 annual leave days + public holidays; Birthday, illness, and compassionate leave (up to 3 days with full pay).
Free parking; Teabreak (Tue & Fri); Quarterly parties, annual trips, and company events.
Salary review after 2-month probation (85% base salary + lunch allowance) and every 6 months.

Hình thức làm việc

Hybrid remote in Hà Nội (office at 4th Floor, 541 Vu Tong Phan, Thanh Xuan, Hanoi).

Thông tin khác

Account Manager (Ads Agency: GG/Meta/Tiktok)