Account Management Manager

Trách nhiệm chính

• Build, coach, and lead a high‑performing Account Management team with clear account ownership, commercial discipline, customer engagement standards, and measurable MBO/KPI targets.
• Develop strategic account plans for key existing customers, including retention roadmap, same‑store‑sales growth opportunities, renewal strategy, white‑space mapping, and joint business planning.
• Lead account retention, contract renewal, upsell/cross‑sell for new‑store‑sales, service scope expansion, and customer network synergy to protect revenue and deliver profitable growth across warehousing, transportation, omnichannel under Maersk Contract Logistics services.
• Build senior‑level, trust‑based relationships with customers networks; act as escalation owner for critical topics while positioning MCL as a trusted advisor rather than a transactional service provider.
• Ensure account plans, rate cards, pricing actions, contract renewals, and new service requests are aligned with MCL business rules, approval matrix, margin expectations, billing requirements, and risk controls.
• Lead strong collaboration with Operations, Solution Design, Business Development, Finance, Legal, IT, Middle Mile, Procurement, and regional/global AM teams to design customer solutions, resolve bottlenecks, and execute account growth initiatives.
• Establish and monitor customer health indicators.
• Lead or oversee RFQs, renewal negotiations, expansion projects, solution presentations, investment approvals, and implementation handovers to ensure competitiveness, governance compliance, and customer satisfaction.
• Identify commercial, contractual, operational, billing, confidentiality, and service risks early; ensure proper escalation, documentation, approval, and corrective actions in line with company governance.

Yêu cầu công việc

• Bachelor’s degree holder (in Logistics & Supply Chain Management or related discipline preferred but not mandatory).
• At least 3‑5 years of experience in account management, commercial management, contract logistics, distribution center operations, solution design, business development, or related logistics leadership roles.
• Prior people management experience is strongly preferred.
• Strong commercial and strategic account management capability, with proven ability to grow existing customers, lead renewals, protect margin, and identify upsell/cross‑sell opportunities.
• Solid understanding of contract logistics, warehouse operations, transportation, omnichannel fulfillment, freight management, and integrated supply chain solutions.
• Strong leadership capability to build team structure, coach team members, cascade objectives, track performance, and drive accountability.
• Good in numbers, strong financial and analytical mindset, with ability to review revenue, margin, P&L impact, billing accuracy, investment needs, and commercial risks.
• Proven negotiation skills and ability to balance customer expectations, company governance, profitability, service feasibility, and long‑term partnership value.
• Strong cross‑functional influencing skills, with ability to align Operations, Solution Design, Finance, Legal, IT, Procurement, Sales, and management stakeholders toward common business outcomes.
• Confident customer‑facing communication and presentation skills, including senior stakeholder engagement, escalation management, QBR facilitation, and solution presentation.
• Good command of written and spoken English.
• Strong MS Office capability, especially Excel and PowerPoint.
• CRM, Power BI.

Thông tin khác

• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
• Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
• We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
• We are happy to support your need for any adjustments during the application and hiring process.
• If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.