Trách nhiệm chính

Qualify and enter customer orders into the operational execution process.
Drive customer engagement, satisfaction, retention, and reactivation in close cooperation with destination and regional stakeholders.
Provide, document, and follow up on quotations and opportunities in line with the customer account strategy.
Ensure complete and correct customer contact data, service data, and changes in KN systems while maintaining best-in-class onboarding, high data quality, and timeliness, including setting up and consistently providing customer reporting.
Consistently perform purchase order and shipment qualification in line with working instructions to ensure full and complete handovers to the OCC, optimizing the customer experience.
Contribute as process owner on continuous improvements of processes and controls for lean processes focusing on cost effectiveness and productivity.
Document, resolve, analyze all complaints, then identify, share, and eliminate root causes.
Ensure delivery of all financial targets and strategic objectives across International Supply Chain (ISC).

Yêu cầu công việc

Bachelor’s degree in Logistics, Supply Chain Management or a related field.
1-2 years of experience in a documentation role within Sea Logistics or a similar function.
Good English communication skills (written and verbal).
Strong logical thinking, high attention to detail, and accuracy in documentation.
Team-oriented mindset with the ability to work overtime and handle high-pressure situations, particularly during peak seasons.
Committed, responsible, and hard-working.

Yêu cầu ưu tiên

Mức lương

Phúc lợi

Thông tin khác

Sea Logistics Operational Care Specialist, International Supply Chain