Trách nhiệm chính

Define end‑to‑end ServiceNow solution architecture, technical standards, design principles, and implementation roadmaps aligned with business needs.
Design scalable and maintainable platform solutions, establish governance, and ensure configurations and customizations follow ServiceNow best practices.
Design and oversee integrations between ServiceNow and enterprise systems using APIs, IntegrationHub, web services, MID Server, and other appropriate technologies.
Provide technical direction, review solution designs and code, guide developers, and support technical decision‑making throughout the delivery lifecycle.
Work with business stakeholders, product owners, and delivery teams to assess requirements, identify solution options, and recommend suitable ServiceNow capabilities.
Define role‑based access, data security, platform performance, availability, and upgrade strategies to support stable enterprise operations.
Support estimation, planning, testing, deployment, release management, troubleshooting, and resolution of complex platform issues and risks.
Maintain architecture documents, technical standards, and solution records, and drive platform optimization and reuse.

Yêu cầu công việc

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
8+ years of experience in IT, including strong hands‑on ServiceNow implementation experience.
Proven experience in a ServiceNow Architect or Technical Architect role.

Yêu cầu ưu tiên

ServiceNow Certified Technical Architect or Certified Master Architect.
ServiceNow Certified System Administrator and Certified Application Developer.
Knowledge of ITIL processes, ServiceNow implementation methodologies, agile delivery, DevOps, and release management practices.
Strong analytical and problem‑solving skills, with the ability to manage complex technical issues and make sound architecture decisions.
Excellent English communication and stakeholder management skills, with the ability to explain technical topics clearly to technical and non‑technical audiences.
Strong leadership, mentoring, documentation, and collaboration skills, with close attention to quality and best practices.

Phúc lợi

Attractive and competitive salary package.
Full salary‑based contributions to Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Vietnamese law.
13th‑month salary (guaranteed).
Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/paternity leave, and childcare leave.
Premium Healthcare Insurance (1+1) for employees and dependents.
Employee Assistance Program (EAP) with confidential 1:1 consultation for physical and mental well‑being.
Access to the Well‑being Hub covering health, mental wellness, and financial planning.
Extensive resources to support onboarding and continual development including DXC University and sponsorship for professional certification exams.
DXC Recognition, a global virtual platform that fosters a culture of appreciation and celebration with real‑time reward and recognition.
Opportunities to work on global projects, collaborate with international teams, and explore overseas assignments or relocation.
Special allowances and gifts (English/Japanese language allowance, wedding gifts, newborn gifts, etc.).
Remote work support with a company‑provided laptop.
Annual team activities and company events.
A collaborative, inclusive, and international working environment that promotes knowledge sharing and continuous growth.

Hình thức làm việc

Thông tin khác

Apply Now to submit your resume.
Interviews and onboarding are conducted online as part of DXC’s virtual‑first approach to work.
DXC Technology is an Equal Opportunity Employer.
Recruitment fraud warning: DXC never asks for money or payments from applicants.
Work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

ServiceNow Architect