Trách nhiệm chính

Welcome and support customers/patients throughout their visit.
Respond to customer inquiries via phone, email, messaging channels and in person.
Provide clear and professional information about services, treatment plans, appointments and related procedures.
Listen to customer needs and coordinate with relevant teams to resolve issues promptly.
Follow up with customers after services when required to ensure a positive experience.
Coordinate patient appointments and schedules with doctors, therapists and relevant teams.
Support patients in understanding the service process and required documents.
Coordinate changes, cancellations or rescheduling of appointments.
Ensure accurate and timely communication between patients and internal teams.
Support patients with general insurance enquiries by collecting relevant patient and insurance provider information and ensuring a complete and timely handover to the back office.
Maintain accurate customer information and service records.
Handle customer documents carefully and ensure confidentiality.
Prepare basic customer service reports and updates when required.
Record and follow up customer feedback, requests and complaints.

Yêu cầu công việc

2-3 years of experience in Customer Service, Patient Service, Front Office, Hospitality, Food & Beverage industry, Healthcare or related field.
Good command of Vietnamese and English – spoken and written.
Strong customer service mindset and professional communication skills.
Good organizational and follow-up skills.
Strong interpersonal and communication skills – particularly important when communicating with patients, family members, doctors, therapists, admin staff and external partners.
Proficient in Microsoft Office.
Multitasking and prioritization – able to manage patients at the clinic while simultaneously handling calls, messages, appointments, documentation and internal requests.
WhatsApp/phone/digital communication skills – professional and confident communicating with patients through multiple channels.
Experience handling customer complaints or service recovery.
Careful and detail-oriented when handling customer information and documents.
Experience with CRM or customer management systems.

Yêu cầu ưu tiên

Mức lương

Phúc lợi

Competitive salary and benefits according to company policy.
Professional and customer-focused working environment.
Opportunity to work with Vietnamese and foreign customers and staff.
Opportunity to develop skills in customer service, healthcare operations and insurance coordination.
Other benefits will be discussed during the interview.
You will receive the following benefits: good company culture, and comfortable office.
Quyền lợi: Chế độ bảo hiểm, Văn Hóa Công Ty Tốt, Văn Phòng Tiện Nghi.

Thông tin khác

Địa điểm làm việc: TPHCM.
Loại hình công việc: Thỏa thuận thời gian.
Giới tính: Không yêu cầu.
Bằng cấp: Không yêu cầu.
Lĩnh vực: Y tế -Chăm sóc sức khỏe - Dịch Vụ Khách Hàng, Hỗ Trợ Khách Hàng, Nhân Viên Chăm Sóc Khách Hàng, Nhân Viên Điều Phối Vận Hành, Tư Vấn Sức Khỏe.

PATIENT CARE OFFICER - Việc làm gần đây