Trách nhiệm chính

Define end‑to‑end ServiceNow solution architecture, technical standards, design principles, and implementation roadmaps aligned with business needs.
Design scalable and maintainable platform solutions, establish governance, and ensure configurations and customizations follow ServiceNow best practices.
Design and oversee integrations between ServiceNow and enterprise systems using APIs, IntegrationHub, web services, MID Server, and other appropriate technologies.
Provide technical direction, review solution designs and code, guide developers, and support technical decision‑making throughout the delivery lifecycle.
Work with business stakeholders, product owners, and delivery teams to assess requirements, identify solution options, and recommend suitable ServiceNow capabilities.
Define role‑based access, data security, platform performance, availability, and upgrade strategies to support stable enterprise operations.
Support estimation, planning, testing, deployment, release management, troubleshooting, and resolution of complex platform issues and risks.
Maintain architecture documents, technical standards, and solution records, stay current with ServiceNow capabilities, and drive platform optimization and reuse.

Yêu cầu công việc

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
8+ years of experience in IT, including strong hands‑on ServiceNow implementation experience and proven experience in a ServiceNow Architect or Technical Architect role.
Strong knowledge of ServiceNow platform architecture, data model, security, scripting, workflows, Flow Designer, IntegrationHub, and application development.
Experience designing solutions across ServiceNow products such as IRM/GRC, TPRM, ITSM, ITOM, CSM, HRSD, or other relevant modules.
Strong experience with enterprise integrations, REST/SOAP APIs, MID Server, web services, authentication methods, and data migration.
Knowledge of ITIL processes, ServiceNow implementation methodologies, agile delivery, DevOps, and release management practices.
Ability to assess platform health, performance, scalability, technical debt, and upgrade impact, and recommend practical improvements.
Strong analytical and problem‑solving skills.
Excellent English communication and stakeholder management skills.
Strong leadership, mentoring, documentation, and collaboration skills.

Yêu cầu ưu tiên

ServiceNow Certified System Administrator and Certified Application Developer are preferred.
ServiceNow Certified Technical Architect or Certified Master Architect is an advantage.

Phúc lợi

Attractive and competitive salary package
Full salary‑based contributions to Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Vietnamese law
13th‑month salary guaranteed
Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/paternity leave, and childcare leave
Premium Healthcare Insurance (1+1) for employees and dependents
Employee Assistance Program (EAP) with confidential 1:1 consultation for physical and mental well‑being
Access to the Well‑being Hub covering health, mental wellness, and financial planning
Extensive resources to support onboarding and continual development including DXC University and sponsorship for professional certification exams
DXC Recognition, a global virtual platform fostering appreciation and real‑time reward
Opportunities to work on global projects, collaborate with international teams, and explore overseas assignments or relocation
Special allowances and gifts (English/Japanese language allowance, wedding gifts, newborn gifts, etc.)
Remote work support with a company‑provided laptop
Annual team activities and company events
A collaborative, inclusive, and international working environment that promotes knowledge sharing and continuous growth

Thông tin khác

Interviews and onboarding are conducted online as part of DXC’s virtual‑first approach to work

ServiceNow Architect