Technical Support Engineer (Dynamics - APAC)
Hà Nội
Hạn nộp hồ sơ:
22/11/2026
Về công việc
Trách nhiệm chính
- Review issues and contact customers to understand issues.
- Ensure customers stay informed about the status/solution of their issue.
- Utilize troubleshooting tools (e.g., event logs, performance traces) to resolve customer issues.
- Resolve or escalates multiple and varied customer issues; document technical work and research.
- Analyze problems and develop solutions for customer needs using log analysis and proprietary tools.
- Collaborate on cross‑team and cross‑product technical issues with resources from other groups to resolve moderately complex customer issues.
- Attend readiness training and non‑technical training to become proficient in support topics.
- Provide feedback to improve products, identify potential defects, and suggest improvements to automated tools.
- Attend case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Yêu cầu
- Minimum education: Cao Đẳng.
- Advanced English proficiency (equivalent to IELTS 6.5 or higher).
- Background or working experience in IT.
- Strong customer service skills.
- Open to fresher.
Mức lương
- Đến 27 triệu VNĐ
Phúc lợi
- Salary at 100% during the probationary period.
- 90% contribution of the gross salary to social insurance.
- 20 days leave (12 days annual leave and 8 days sick leave).
- Training will be offered.
- Full work equipment will be provided.
- Annual health checkup.
- Activities: birthday party, employee engagement activities.
Thông tin khác
- Working hours: 8:00 – 17:00, 9 hours/day (including 1‑hour break), 5 days/week (2 non‑fixed days off determined by the manager).
- Includes holiday and Tet shifts as assigned, allowances provided per labor law.
- Any shift or schedule changes will be notified by the department head.
Việc làm liên quan
Thỏa thuận
TP. Hồ Chí Minh
Lên tới 40 triệu
Hà Nội
Thỏa thuận
Thỏa thuận
TP. Hồ Chí Minh