Senior Specialist, Business Technology Partner (Manager)

MSD • mPlaza Saigon,No. 39 Le Duan Street,Sai Gon Ward,Ho Chi Minh City,Hồ Chí Minh 700000

Trách nhiệm chính

Local demand coordination: capture and clarify user needs; document user stories and feed into established intake/governance mechanisms.
Execute local activation tasks: support deployments by coordinating local activities (readiness checklists, stakeholder touchpoints, data preparation) in line with the activation plan.
Business readiness training: organize and deliver user training, demos and materials; support onboarding and sustained usage behaviors.
Hypercare and issue triage: provide first-line support during rollout/hyper care; manage issue logs; liaise with IT run/support and product teams to resolve problems.
Adoption monitoring: track basic adoption/usage signals and user feedback; elevate risks, adoption barriers and unmet needs.
Risk compliance follow-through: ensure local training, access and documentation steps are completed; maintain evidence of local approvals/training where required.
Continuous improvement: act as ‘eyes and ears’ in-market; collect pain points and best practices; contribute to reusable playbooks and FAQs.
Act as the Designated Point of Contact towards local authorities, while connecting to (and mobilizing) the relevant regional and global teams.

Yêu cầu công việc

Typically 5 years’ experience in technology-related roles (business analyst, implementation specialist, digital project coordination) in a regulated environment.
Familiarity with commercial digital platforms (CRM, content tools, BI dashboards) and AI; ability to learn configuration/admin basics.
Strong organizational skills to manage training schedules, issue logs and deployment tasks; basic agile familiarity is beneficial.
Strong communication skills; confidence training/supporting end users and translating between business needs and technical updates.
Business Process Design
Business Process Improvements
Business Requirements Analysis
Governance Management
Information Technology (IT)
Product Demonstrations
Program Management

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Thông tin khác

Senior Specialist, Business Technology Partner (Manager)