Trách nhiệm chính

Gather requirements for projects related to enterprise systems, integrations, processes, and operations
Create and maintain documentation in partnership with the Enterprise Architect on enterprise systems and integrations
Create and maintain documentation in partnership with cross-departmental teams related to process and operations
Develop User Acceptance Testing scenarios, identify test criteria and test new functionality/enhancements
Facilitate discussions with business owners in working sessions to understand requirements, find common ground, and evaluate acceptable solutions
Identify gaps in process, operations, and systems
Work with IT Infrastructure, enterprise system subject matter experts, and other resources to review technical designs and project plans for fit and purpose
Understand what processes and business drivers the enterprise systems support in each organization and cross-functionally
Understand the data flows between systems
Develop and maintain trust cross-departmentally

Yêu cầu công việc

2 year or more years’ experience with enterprise architecture (ex: ERPs, HCMs, CRMs) and the software that tech companies use on the “office” side (example: third party connectors, data enrichment tools, CPQ modules)
Familiar with Salesforce Sales Cloud and CPQ
Ability and commitment to work from 4:00 PM to 00:00 AM Vietnam Time to ensure overlap with US Business Hours

Yêu cầu ưu tiên

Related educational degree or certificates
System Administration
ITIL Service Delivery; Agile methodology certifications
Public presentations of your work: speaking at conferences, articles published, book author
Salesforce, SuccessFactors, Marketo, & NetSuite certifications

Thông tin khác

Salesforce Business Systems Analyst