Trách nhiệm chính

Operate and configure Antsomi’s CDP, Marketing Automation, Loyalty, Ecommerce, and other Customer Platform capabilities.
Build and manage customer segments and audiences using profile, behavioral, and transactional data.
Configure and operate automated customer journeys and multi‑channel campaigns, including triggers, conditions, business rules, personalization, frequency rules, and campaign schedules.
Perform QA, testing, go‑live, monitoring, and troubleshooting for platform configurations.
Support Loyalty operations including points, tiers, rewards, vouchers, and promotions.
Support standard Ecommerce operations including products, categories, promotions, vouchers, and related configurations.
Learn and operate new Customer Platform products and capabilities as Antsomi’s ecosystem expands.
Monitor platform, campaign, journey, and customer engagement execution.
Investigate issues related to customer data, audience eligibility, business rules, configuration, integration, and product behavior.
Perform first‑level troubleshooting and coordinate with Data, Product, and Technology teams when deeper investigation is required.
Monitor operational and campaign performance and support basic analysis.
Handle day‑to‑day customer platform requests and configurations.
Translate approved business requirements into appropriate platform configurations.
Work closely with customers, Business Solution Consulting, Data Services, Product, and Technology teams.
Maintain SOPs, QA checklists, and troubleshooting documentation.
Identify opportunities to standardize and automate repetitive operational tasks.

Yêu cầu công việc

1+ years of experience in CRM/CDP, Marketing Automation, Campaign Operations, MarTech, Customer Engagement, Loyalty, Ecommerce, or related roles.
Hands‑on experience with audience segmentation, campaigns, automated journeys, or customer engagement platforms.
Good understanding of Customer Journey, Lifecycle Marketing, and Campaign Execution.
Comfortable working with customer data, business rules, conditions, workflows, and platform configurations.
Familiar with communication channels such as Email, SMS, Push Notification, or Zalo.
Strong analytical thinking, attention to detail, and troubleshooting skills.
Ability and willingness to quickly learn and operate new customer platform products and capabilities.
Good communication and documentation skills.
Good English reading and communication skills.

Yêu cầu ưu tiên

Experience with CDP, CRM, or Marketing Automation platforms such as Salesforce, Adobe, Braze, Insider, MoEngage, HubSpot, CleverTap, or similar.
Experience with Loyalty, Ecommerce, Personalization, Customer Engagement, or other customer‑facing platforms.
Basic knowledge of SQL, APIs, JSON, Webhooks, or event tracking.
Understanding of customer data such as Customer, Transaction, Behavioral, Campaign, Loyalty, and Ecommerce data.
Experience in B2B SaaS, MarTech, Professional Services, or enterprise technology.

Mức lương

12,000,000₫ - 18,000,000₫ per month

Hình thức làm việc

Remote

Thông tin khác

Job Type: Full‑time
Work Location: Remote

Platform Operation Specialist

description Về công việc

work_history Việc làm tương tự

VT200-Nhân viên logistics

CỬA HÀNG PHÓ

Nhân Viên Kinh Doanh Thuốc Thủy Sản - Khu Vực Miền Tây làm việc tại Đồng Tháp

Thực Tập Sinh Pháp Lý (Toàn thời gian)

Cho ứng viên

Hỗ trợ

Thông tin công ty

Platform Operation Specialist

description Về công việc

work_history Việc làm tương tự

VT200-Nhân viên logistics

CỬA HÀNG PHÓ

Nhân Viên Kinh Doanh Thuốc Thủy Sản - Khu Vực Miền Tây làm việc tại Đồng Tháp

Thực Tập Sinh Pháp Lý (Toàn thời gian)

Cho ứng viên

Hỗ trợ

Thông tin công ty

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