Trách nhiệm chính

Maintain and improve the technology foundation for HR platforms, including Workday and AskHR, ensuring continuous improvement and effective use.
Translate business needs into clear requirements and coordinate enhancements, issue resolution, testing, data validation, release readiness, documentation, training, implementation, and post-launch support.
Partner with People teams to understand service needs, assess end-to-end processes, and identify improvement opportunities.
Redesign processes and self‑service experiences to improve simplicity, efficiency, compliance, and employee experience.
Lead the delivery of automation and digital solutions from requirements and solution design through testing, deployment, and stabilization.
Use service data, dashboards, and workforce insights to guide priorities, monitor performance, and support decisions.
Ensure solutions follow approved technology, data privacy, security, and control standards.
Drive stakeholder readiness, user adoption, and continuous improvement with clear ownership and measurable benefits.

Yêu cầu công việc

At least 5 years of relevant experience in People Operations, HR technology, process improvement, or digital transformation.
Hands‑on experience with Workday or a similar HR platform, including requirements gathering, testing, releases, data validation, implementation, and user adoption.
Experience in process improvement and at least one of the following areas: automation, reporting, or dashboard development.
Good knowledge of employee lifecycle processes, data privacy, internal controls, and HR compliance.
Strong problem‑solving and stakeholder management skills, with effective written and verbal communication in English and Vietnamese.

Yêu cầu ưu tiên

A degree in Human Resources, Business, Information Systems, or a related field, or equivalent practical experience.
Knowledge of Microsoft Power Platform or similar low‑code automation and data visualization tools.

Mức lương

Hình thức làm việc

Thông tin khác

Manulife is an Equal Opportunity Employer and provides accommodations for applicants with disabilities. Contact hr@manulife.com for reasonable accommodation.

People Solution Senior Specialist/Specialist