Microsoft 365 CSP & Licensing Operations Specialist

Trách nhiệm chính

• Register and onboard customer tenants through Microsoft Partner Center and support subscription onboarding and customer billing registration
• Process requests to add, remove, modify, suspend, or upgrade Microsoft subscriptions and licenses; record and track orders through completion
• Support reconciliation of Microsoft license positions, manage subscription order and invoice queries, and coordinate resolution of billing questions
• Maintain the subscription renewal schedule and issue notifications 90, 60, and 30 calendar days before each subscription anniversary
• Coordinate renewal and termination requests and communicate applicable commitment or termination charge implications
• Provide advice on subscription administration and product use rights; elevate complex licensing questions appropriately
• Maintain service templates and operational reports and act as the primary coordination point for the engagement
• Provide oversight and guidance to support engineers and follow security, confidentiality, and data protection requirements

Yêu cầu công việc

• Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related field
• Solid experience in CSP operations, cloud licensing, or IT service operations, with the ability to work independently and lead coordination activities
• Working knowledge of Microsoft 365 tenants, subscriptions, licenses, and administrative portals
• Strong service request tracking, documentation, and stakeholder coordination skills across technical, finance, and commercial teams
• Good verbal and written English communication skills
• Strong attention to detail, ownership mindset, and customer service orientation

Yêu cầu ưu tiên

• Hands‑on experience with Microsoft Partner Center
• ITIL Foundation and/or relevant Microsoft certifications
• Experience working in banking, financial services, or other regulated environments
• Vietnamese communication capability is an advantage

Phúc lợi

• Attractive and competitive salary package
• Full salary‑based contributions to Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Vietnamese law
• 13th‑month salary (guaranteed)
• Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/paternity leave, and childcare leave
• Premium Healthcare Insurance (1+1) for employees and dependents
• Employee Assistance Program (EAP) with confidential 1:1 consultation for physical and mental well‑being
• Access to the Well‑being Hub covering health, mental wellness, and financial planning
• Extensive resources to support onboarding and continual development including DXC University and sponsorship for professional certification exams
• DXC Recognition, a global virtual platform that fosters a culture of appreciation and celebration with real‑time reward and recognition
• Opportunities to work on global projects, collaborate with international teams, and explore overseas assignments or relocation
• Special allowances and gifts (English/Japanese language allowance, wedding gifts, newborn gifts, etc.)
• Annual team activities and company events
• A collaborative, inclusive, and international working environment that promotes knowledge sharing and continuous growth

Thông tin khác

• Interviews and onboarding are conducted online as part of DXC’s virtual‑first approach to work
• Apply by clicking “Apply Now” to submit your resume