Manager, Banca Partnership Management

Trách nhiệm chính

• Implement partner initiatives and manage related projects, translating approved partnership priorities into executable plans with clear objectives, scope, owners, milestones, dependencies and expected benefits.
• Drive cross‑functional delivery across sales, training, product, customer, digital, operations, finance, legal, compliance and technology teams.
• Maintain project plan, milestone tracker, RAID log, decision log and weekly/monthly status reports, identifying risks, dependencies and bottlenecks early.
• Prepare recommendation papers, business cases and post‑implementation reviews to support management decisions and continuous improvement.
• Convert partner and sales feedback into actionable backlog, insight memo and recommendations for product, process, policy or sales support improvement.
• Support partner onboarding/off‑boarding where applicable, including readiness checklist, go‑live/termination plan, hyper‑care tracking, customer protection actions and closure confirmation.
• Maintain partner relationship, stakeholder list and annual/quarterly engagement calendar for key events.
• Prepare partner meetings, executive touchpoints, SC/Workstream materials, progress updates and success story communication to build buy‑in for joint initiatives.
• Capture partner feedback, relationship health signals and priority issues; follow up agreed actions and escalate senior‑level matters when required.
• Track partner, sales force and internal requests with owners, due dates, closure status and SLA monitoring; resolve cross‑functional bottlenecks through clear coordination.
• Manage official communication of FWD updates, requirements, product/process changes and partner‑facing messages with appropriate endorsement by related functions.
• Maintain communication trail, approval tracker, document repository, version control and feedback/pain‑point log as the single source of truth for partnership actions.
• Support line manager and team on strategic partnership priorities, new business opportunities, management proposals and other ad‑hoc tasks assigned.

Yêu cầu công việc

• At least 7 years of working experience, with at least 5 years in bancassurance, insurance, banking, finance, project management, partner management or business development.
• University graduate in Business, Economics, Finance, Banking, Insurance, Legal, Marketing or related fields.
• Good English communication, both verbal and written.
• Experience in partner engagement, project delivery, stakeholder coordination, business analysis and cross‑functional execution.
• Ability to prepare management‑ready materials and partner‑facing communication.
• Ability to use AI‑enabled productivity tools to improve analysis, information synthesis, documentation quality and work efficiency.

Yêu cầu ưu tiên

• Experience supervising or coordinating junior staff / officer‑level support is preferred.

Thông tin khác

• FWD Group (1828.HK) is a pan‑Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia.
• FWD’s customer‑led and tech‑enabled approach aims to deliver innovative propositions, easy‑to‑understand products and a simpler insurance experience.
• Established in 2013, the company operates in some of the fastest‑growing insurance markets in the world with a vision of changing the way people feel about insurance.
• FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
• FWD Vietnam was established in 2016 and is a member of FWD Group. For more information, please visit www.fwd.com.vn.
• Partnership Management is a critical role in translating FWD Bancassurance strategy into executable partner initiatives, disciplined project delivery and effective partner engagement.
• The role connects business priorities with practical execution across bank partners, sales force and internal functions.
• The role focuses on three core functions: implementing partner initiatives and managing related projects; managing partnership engagement and relationship governance; and driving partnership communication.
• Full‑time position located in Hà Nội, Vietnam.
• No salary disclosed.
• No application deadline.
• Job type: full‑time.
• Location: Hà Nội, Vietnam.