Trách nhiệm chính

Provide customer service for multinational consumer electronics and e-commerce companies.
Interact with customers via email, live chat, social media, and phone.
Troubleshoot issues calmly to provide effective support.
Participate in assisted training to develop support skills.

Yêu cầu công việc

Advanced proficiency in both Japanese and English.
Interest in e-commerce, consumer electronics, and customer satisfaction.
Ability to work with new technologies and products.
Proactive troubleshooting skills and ability to learn quickly.
Access to a dedicated, quiet workspace at home.
Internet speed: Minimum 15 Mb/s download and 15 Mb/s upload, latency <120 ms internationally.
Hardware requirements: 8 GB RAM, Windows 11 (excluding S Mode) or macOS 13.0+, Intel Core i5-8260U or better, Integrated Graphics card.
Smartphone for 2FA: Android 10.0+ or Apple iOS 16.0+.

Yêu cầu ưu tiên

Mức lương

Phúc lợi

Hình thức làm việc

Thông tin khác

5CA is a remote-first CX company founded in 1998.
Application involves data storage in a recruitment database for one year.
Recruitment process may include screening of publicly available social media accounts (Twitter, LinkedIn, Facebook, Instagram).

Japanese / English Customer Support Agent