Trách nhiệm chính

Provide L1/L2 technical support for hardware, software, network, account, and system issues, both onsite and remotely.
Troubleshoot and resolve technical problems in a timely manner, logging and managing service tickets with ITSM tools.
Support employee onboarding and offboarding, including system access, email setup, and equipment provisioning.
Set up, configure, maintain, and upgrade desktops, laptops, monitors, printers, and related accessories.
Monitor and manage office network connectivity (Wi‑Fi, LAN, VPN) to ensure seamless daily operations.
Oversee the physical Server Room, including rack setup, cabling, power backup, and core network infrastructure.
Implement and enforce IT security protocols, patch updates, configuration settings, and access permissions.
Maintain technical documentation, network diagrams, and system troubleshooting guides.

Yêu cầu công việc

3–5 years of hands‑on experience in IT Support, Network Administration, or Desktop Support.
Proficiency in Windows, macOS, Microsoft 365, Active Directory/Entra ID, and workplace software applications.
Solid understanding of network fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls).
Experience with physical server room maintenance and infrastructure hardware.
Hands‑on experience with ITSM ticketing tools and IT asset management systems.
Conversational English to communicate with international teams and stakeholders.

Yêu cầu ưu tiên

Mức lương

Phúc lợi

Hình thức làm việc

Thông tin khác

IT System Admin