Trách nhiệm chính

Develop and maintain relationships with allocated customers.
Process orders from customers or overseas offices and coordinate with Operations.
Proactively communicate shipment status, provide updates on incident resolutions, and handle customer inquiries like Track and Trace.
Perform up-selling and cross-selling through inbound calls and pass leads to the Sales team.
Manage reports from the Performance Reporting & Exception Specialist and send them to customers.
Register and drive the resolution of customer complaints.
Act as the primary contact for customer claims, assist with documentation, and coordinate with specialized claims handlers.
Process customer feedback and follow up on service-related matters.
Collaborate with internal departments to ensure smooth shipment handling.
Coordinate air export shipments, manage airline bookings, and prepare necessary export documentation (Certificate of Origin, Cargo Manifest, Airway Bill, etc.).
Monitor cargo delivery and ensure timely completion of export documents.
Maintain regular communication with customers and overseas offices regarding shipment status.
Accurately invoice rendered services according to company policy.
Keep customer profiles updated and meet assigned KPIs.

Yêu cầu công việc

Must be a currently enrolled student (not a fresh graduate) with at least 6 months left in studies.
Ability to work full-time, Monday to Friday, for a 6-month duration (1-2 off-sessions per week for study are acceptable).
Proficiency in English (speaking and writing).
Positive can-do attitude, hard-working, and enthusiastic personality.
Strong administrative skills, results-driven, and detail-oriented mindset.
Ability to handle multiple tasks and work effectively both independently and within a team.
Proficiency in MS Office (e.g., Outlook).

Yêu cầu ưu tiên

Mức lương

Hình thức làm việc

Thông tin khác

Working Location: DHL Global Forwarding (Vietnam) Corporation - Head Office - 8th Floor, eTown 5 Building, 364 Cong Hoa Street, Tan Binh Ward, Ho Chi Minh City, Vietnam.

Intern at Air Freight Department (6-month - HCMC)