Guest Service Supervisor | Giám Sát Tiền Sảnh

Trách nhiệm chính

• Supervise the operations of Reception, Guest Relations, and Bellmen to ensure all team members follow Resort Standard Operating Procedures and provide guests with an optimal level of service.
• Maintain lobby and counter standards, ensuring all counters and furniture are tidy, clean, well set up, and equipped with necessary stationery.
• Ensure all on‑duty staff comply with resort regulations on appearance, grooming, and personal hygiene, and extend warm greetings and assist guests professionally.
• Cross‑check on‑duty Reception staff to ensure they notice house status (occupancy %, total in‑house guests, VIPs) and daily movement (arrival/departure details).
• Allocate rooms for all expected arrivals, including last‑minute bookings, according to guests' preferences and special requests.
• Resolve guests' complaints or issues quickly and efficiently to maintain the highest service quality.
• Check guests' profiles on the PMS system, the Guest Registration Police Website, and in‑house guest folders to ensure information is updated properly.
• Provide assistance to guests in all Resort emergency evacuations and medical procedures.
• Check FO Cash‑float daily and ensure balance by the end of the shift; report immediately to AFOM/FOM if there is any issue.
• Monitor and follow up on pending payments on the system; ensure amounts are only transferred to PM accounts with proper approval.
• Monitor and ensure all FO staff follow and complete the task list of the shift.
• Conduct regular daily briefings with staff to provide information about VIP guests and occupancy levels.
• Conduct on‑the‑job training for Reception, GRO, and Concierge staff as required by Management.
• Build and maintain collaborative relationships with guests, partners, and colleagues, and perform other duties assigned by Management.

Yêu cầu công việc

• At least 2 years experience as a Guest Service Agent.
• Familiar with Smile PMS system.
• Proficient in computer skills.
• Effective communication in both Vietnamese & English.
• Good communication and guest handling skills.
• Team management, planning and reporting skills.
• Hardworking, honest, careful, enthusiastic and a good team supporter.

Yêu cầu ưu tiên

• Knowledge of a third language is a plus.

Mức lương

• Thỏa thuận.

Phúc lợi

• Competitive salary commensurate with qualifications and experience (100% salary and service charge during probation).
• Tailored benefits package based on position and seniority level.
• Staff accommodation provided or housing and transportation allowance.
• Green Tim Recognition in variety.
• Internal Promotion.
• Constant Learning Program.
• Birthday Unpaid Leave.
• Three meals provided per working day.
• 8.5‑hour work shifts with 6 days off per month.
• Onboarding allowance and home visit travel support.
• Service charge and incentive bonuses applicable during the probation period.
• 13th‑month salary bonus based on business performance.
• Public holidays, annual leave, and insurance benefits in accordance with company policy and local labor regulations.

Thông tin khác

• Please submit your application via HotelJob.
• For further information, kindly contact us at: careers(at sign)gree********************* or +84 *********.
• We look forward to welcoming passionate hospitality professionals to our team.
• Hạn nộp: 30/09/2026.
• Số lượng tuyển: 1.